GDPR Privacy Policy


The right to privacy is one of the most important human rights. Tipteh d.o.o., Ulica Ivana Roba 23, 1000 Ljubljana (“Tipteh”) respects its customers’ privacy, therefore we handle all our customers’ personal data with due responsibility, care and in line with the rules and regulations applicable in the Republic of Slovenia and Tipteh’s internal rules and bylaws. Only authorised personnel and contractual data processors have access to personal data and only in the scope and for the purpose necessary for ensuring smooth work processes, providing company’s services and fulfilling rights and obligations arising from agreements concluded with our customers.


Tipteh is one of the leading Slovenian industrial automation companies, successfully supplying and distributing state-of-the-art products and solutions from top industrial automation manufacturers for more than 20 years. They rightly entrusted us with the right to represent their equipment. According to our core activity, we are classified in the category of “Agents involved in the sale of a variety of goods” under the ISIC classification.

We are devoted to support our valued customers in achieving their goals not only with a wide range of reliable automation products but also with trusted services. Customers can access these products in our warehouse at the Tipteh’s headquarters in Ljubljana. Products are also available from our subsidiaries in Croatia (Zagreb), Bosnia and Herzegovina (Sarajevo), Serbia (Beograd) and Macedonia (Skopje). Our commitment to corporate social responsibilities is evident in our work environment as well as through our employee work ethics. We are committed for excellence in quality and customer support.

Customers are cordially invited to contact us us via phone or e-mail and we will be happy to provide them with any and all information they need. Also, customers are welcome to check the updated information for available products at our webpage,

In Tipteh, we are aware of the importance of personal data protection. Our customers are valuable to us and we understand their concern for privacy therefore we handle their personal data with due responsibility. We fully comply with our commitments to lawful, fair and transparent personal data processing. By applying appropriate security measures we prevent unauthorised persons to access personal data, we preserve confidentiality and integrity of personal data and prevent personal data from being lost or accidentally destroyed during processing.


Data for the contract fulfillment

Tipteh processes its customers’ personal data in the scope and for the purpose of fulfilling agreements, i. e. industrial automation equipment supply agreements. Based on legal bases stipulated in agreements, personal data may also be processed, in the scope required, for the purpose of entering into an agreement, in the negotiation process, after receiving an individual’s offer or demand. In case services are provided online, the company guarantees all the necessary technological and organisational solutions to ensure complete security. The data is encrypted and transferred to Tipteh’s server in a protected form. The system thus prevents a third party to intercept the personal data that a customer sends to Tipteh online.

Data with the potential for company offer

Tipteh collects and process company and personal data in order to form an idea of the potential of individual product groups in our offer and in order to plan and improve the products and services in our offer available to customers.

Data for smooth company operation

Tipteh collects and process customer’s personal data, especially on their function in the company, the customer’s interests and the potential of individual product groups of our offer. We also store and process data with details related to the customer: about the business visits site, calls, opportunities, projects, employee tasks, received emails, complaints and data on marketing campaigns in which a particular customer was involved. This data is recorded in order to ensure the smooth operation of Tipteh, to establish a uniform record of customer-related activities, and to allow for the adjustment of offers to the customer.

Data for handling campaign performance and optimization

Tipteh collects and processes personal data of customers who have signed up to receive electronic news, industrial automation equipment, customized offers on automation equipment and direct e-mails for automation equipment. For the mass distribution of e-mails, Mailchimp’s services are used, storing: name, surname, e-mail address, and IP address of the customer, and based on the email traffic, the details of activities related to the email notifications sent to the customer. The data is processed by Tipteh in order to follow our electronic notification and campaign performance, and to optimize the content of our future electronic notifications, the experience of our notification recipients, and to adjust our offers according to the content on our website.

Data for recording customer’s activity

Tipteh collects and processes personal data of customers submitting a website inquiry form. Our website inquiry form is provided by the WordPress plugin – Contact Form 7.  The data entrusted to us via the inquiry form are shared with the WordPress. If you submit a request for automation equipment offer or for information on price, availability or other information related to offer, your request will be considered as an offer request and we will store your data in accordance with the applicable legislation. This data is recorded in order to ensure the smooth operation of Tipteh, to establish a uniform record of customer-related activities, and to allow for the adjustment of our offers. In the event that the topic of the request is not related to the offer, your data will be kept for 2 months to allow us to fully meet your requirements and respond to your request.

Anonymised data for optimizing business decisions

Tipteh collects and processes personal data for optimizing its business decisions and for statistical processing of data intended for reporting (only anonymised data is included in the reports). Based on its legal interest, Tipteh processes personal data for the purpose of diminishing the risk of web site hacking (by ensuring information security, diminishing risk of unauthorised access to important business information, personal data and information system).

Consent to the processing of personal data

In some cases, Tipteh asks its customers and other individuals for a special consent to the processing of their personal aspects, in particular to analyze their interests and behavior (i.e., profiling) for the purpose of creating personalized offers of our goods and services for meeting a customer’s business needs. Data processing is dedicated also to more effective customer notifications and direct marketing as well as conducting marketing research. In these cases, the personal data processing is carried out on the basis of the consent until revocation.

Data on the visits to the website

Tipteh collects personal data to record visits to its web site by using cookie identifiers so it can enhance the functionality of the website and customer experience, strengthen security, ensure uninterrupted functioning of the website and online services, and monitor the number of visitors to the web site and to online services. Tipteh uses the following cookies:

  • Key cookies

They represent web cookies without which web sites or online services will not function properly. Cookies are created when an individual files a form, registers or otherwise interacts with the web site by clicking on simple links.

  • Cookies for monitoring the effectiveness of the website

They are used for analysing visits to the web site or online services in order to enhance customer experience. An individual may accept cookies by clicking on a button at the web site or by continuing active browsing after having received a cookie notification.

  • Cookies of partner services

They comprise cookies of partner services such as Facebook, LinkedIn, Twitter, Google etc. If a customer refuses to accept these cookies, they will not be placed, however this can make certain attractive web site functionalities unavailable.

You can learn more obout cookies here !


Tipteh (its employees) may, with your consent and in accordance with the purpose of the processing, transfer some of your personal data to third parties and countries. Such exceptional cases are benefits to the customer e.g., claiming a warranty.

In case your personal data is transferred to third countries or organisations or companies having their headquarters outside EU, i.e. in the countries not governed by laws protecting the right to personal data protection, as it is the case in the European Union or Slovenia, Tipteh will take and implement appropriate measures to protect your personal data so that fundamental rights and freedoms of individuals be respected in line with the applicable national and EU rules and regulations.


By submitting a written request to Tipteh d.o.o. Ljubljana, Ulica Ivana Roba 23, 1000 Ljubljana, Slovenia, or with the caption “Exercising rights under the GDPR” an individual may ask for access, update, correction, blocking of or restriction of processing of or deletion of their personal data, object to their personal data processing and ask for a transfer of their data.

By submitting a written request to Tipteh d.o.o. Ljubljana, Ulica Ivana Roba 23, 1000 Ljubljana, Slovenia, or you may at any time revoke your consent to the processing of your data, permanently or temporarily, in whole or in part.

An individual has the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia if they believe their personal data is stored or otherwise processed contrary to applicable rules and regulations on personal data protection.


Tipteh will process personal data in the scope necessary for accomplishing the purposes of data processing and until it is necessary for achieving the set goals of processing; where processing is based on consent, personal data will be processed until withdrawal of consent.

Tipteh will process personal data until the purpose of processing is achieved or taking into account limitation periods set for fulfillment of obligations that could arise from personal data processing, particularly when personal data processing is necessary to conduct or implement an agreement, with the exception of cases where storage periods of personal data are stipulated by law. In these latter cases, Tipteh will store data in line with legal obligations.